Refund policy

Returns & Refund Policy

 

We want you to love your piece.

 

Damaged, wrong, or lost items: If your order arrives damaged, you receive the wrong item, or it never arrives, email support@gecesaas.com with your order number (and a photo if it's damaged). We'll send a free replacement or a full refund. You don't need to send anything back.

 

Change of mind: You can return unworn items in their original condition within 14 days of delivery. Email us first at support@gecesaas.com and we'll reply with return instructions. Return shipping is paid by the customer. Your refund goes back to your original payment method within 5–7 business days after we receive the item.

 

For hygiene reasons, earrings and items that have been worn can't be returned unless they arrived damaged.